HOTLINE – AFTER-SALES SERVICE

Your customized after-sales service

• DIMECO Hotline – FREE service – Online and phone customer support
• Expert service

DIMECO Besançon plant 2, rue du Chêne – ZI la Louvière 25480 PIREY – FRANCE +33 3 81 48 38 18 service@dimeco.com Contact Form

DIMECO Oiartzun plant Arañaburu 4- D1B Pol.Ind. Lanbarren 20180 Oiartzun – SPAIN +34 943 639 004 service@dimeco.es

DIMECO KIRPEKAR MFS Indian plant Plot No. 8A, Raisoni Industrial Park, Hinjewadi, MIDC, Phase II At Post. Maan, Tal. Mulsh, 411057 Dist. Pune – INDIA +91 2 066 741 600 contact@dimecoindia.com

DIMECO Coil Technologies, Inc. US Branch 35 East Wacker Drive, Suite 670 Chicago, Illinois 60659 – USA + 1 3 128 683 916 contact.usa@dimeco.com

 

GLOBAL PRESENCE

Our 35 specialized technicians are ready to help you, directly on your production site.

• DIMECO support on customer site
• Service calls by DIMECO specialized technicians
• Service calls by DIMECO technicians all over the world
• Possible service calls 7 days a week, Sundays and public holidays
• Collaborative planning of service calls
• Definition of human and technical resources for ensuring a quality service call

 

ORIGINAL SPARE PARTS 

DIMECO provides you with 15 000 references of original spare parts on stock.

Original quality spare parts wherever you are, as quickly as possible.

• Original parts
• Kit of first emergency spare parts
• 24-hour deliveries
• Fast deliveries all over the world
• Proactive preventive maintenance
• Contact us !

 

RETROFIT SOLUTION

“The RETROFIT solution : The solution for upgrading” and renewing your machines to sustain your production equipment.

• Upgrade of your mechanical systems
• Upgrade of your electrical systems
• Upgrade of your control systems
• Programming software update and interface customization depending on your production needs
• Up to applicable standards

The RETROFIT solution allows you to keep at least some of the existing equipment and components and contributes to the sustainability of industrial products.

 

DIAGNOSIS – EXPERTISE

In today’s international context you wish to ensure the sustainability of your production means? Think about auditing your DIMECO installations!

The DIMECO teams respond to diagnose your installations. Our detailed expert report offers necessary modifications and/or optimizations to sustain your DIMECO machinery.

 

• Inspection visit
• Machine and its safety device audit for a safe operation of machinery
• Function testing
• Wear parts check and recommendations of parts to be replaced
• Electrical/electromechanical component control
• Inspection report
• Accurate quote
• Intervention planning
• You need a diagnosis from experts : Contact-us !

 

TELEMAINTENANCE

The solution to solve cases remotely and save time.

• Remote terminal control via a VPN connection
• Fast solving of technical problems

 

TRAINING

The DIMECO Training Center teaches you how to develop your technical skills and how to optimize your production.

• Dedicated and customized thematic training (Straightening practices, Straightening technologies and solutions, NC programming, production line operating, maintenance etc.)
• Theoritical training and on the machines and the manufacturing lines
• Training at DIMECO, on site or distance learning
• Individual or group training
• Training agreement
• Experienced trainers
• Training programs available upon request: Contact-us !